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Converge unified UniGroup's shipment platform, replacing outdated mainframe processes with one consistent system across every business line.
The
Problem
Coordinators were still running shipments through an aging mainframe that couldn't handle the volume or complexity modern shipments generated from the latest apps QDivision had been making, creating miscommunication across every business line it touched.
As part of QDivision's strategic leadership, I helped map how each new product interacted with the mainframe, building a service design map to pinpoint where the system was breaking down. That work led to a core insight: every business line was solving the same problem differently, when a shipment is a shipment, regardless of the line it belonged to.
The
Solution
We pitched executive leadership on a unified platform built around that insight, instead of every business line solving it their own way. To reduce risk, we proposed launching with one business line, Office & Industrial, running alongside the mainframe before a full transition.
Fortunately, that same flexibility became the reason Converge could go further than planned. Nine months in, UniGroup joined a partnership to bid on a $7.2 billion DOD contract consolidating global military shipments, and because Converge was built to handle any shipment rather than one line's version of it, we pivoted its focus to military shipments and prepared a live platform demonstration for DOD leadership.
The
Outcome
TRANSCOM called the live software demonstration "game-changing for DOD families," pointing to how every QDivision app connected into Converge, bringing the latest technology to the move and giving the DOD visibility into a process they'd previously been blind to. That combination is what won the partnership the contract, and the DOD authorized a $1 billion initial investment for equipment and integration.
From there, Converge went on to migrate five business lines off the legacy mainframe, saving UniGroup an estimated $7 million in annual operating costs, and it continues to serve as the backbone of UniGroup's shipment software today.
